Give Your Feedback | St Rocco's Hospice

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At St Rocco’s we are committed to delivering care and services of the highest standard. We also try to ensure that the services we offer are relevant to the needs of patients, carers and their families.

In order to do this it is important for us to hear your feedback. Any feedback you give us will be completely anonymous unless you wish us to contact you*.

The information will be collated and used to inform our future plans to help us to deliver the best care possible.

What is your age group?

18–3031–5051–6566+

Are you:

A patientA carerA family MemberA friend

If telephone support has been accessed, please state which department

		Yes	No	Not Applicable
1	All staff I came into contact with introduced themselves
2	Staff treated me with respect and dignity
3	My privacy and confidentiality were maintained
4	Staff listened to my concerns & responded appropriately
5	I received full and clear explanations of the care that I need
6	I am involved as much as I want to be in decisions about my care and treatment
7	I am satisfied with the care that I receive
8	The environment is clean and feels safe
9	I know how to raise any concerns or complaints about any aspect of our services?
10	I Would recommend this service to your family and friends?

Do you have any feedback on the visiting arrangements during the Covid19 pandemic?

Please use this space to tell us what it is that you especially like about St Rocco’s:

Can you suggest one thing that St Rocco’s could do to improve its services?

Thank you for taking the time to give us your feedback! We publish the outcomes and actions resulting from your feedback on our website, on information posters in the Hospice and inform our staff

If you would like a member of the Hospice staff to contact you to discuss any of your comments please provide a contact name and number here

*Please understand that if we consider that any of the information you give us constitutes a safeguarding risk, we are obliged to take the matter further.