Covid-19 Update

St Rocco's cares for patients with life-limiting illnesses, which means they particularly vulnerable to the coronavirus.

We have measures in place to ensure the safety of all patients and Hospice staff while also ensuring services are available to the public as far as possible.

Visiting the Hospice during the coronavirus outbreak

To ensure that we keep our staff and patients as safe as possible, we are taking the difficult decision to suspend visiting inside the hospice. This is in line with NHS England guidelines, and will be reviewed at the earliest opportunity.

From Wednesday 15th April there will be:

  • No visiting inside the Hospice
  • Visits are allowed only if someone is at the (very) end of life, and arrangements will be made for patients to have one visitor for 60 minutes.
  • Families wishing to drop off clean washing or collect dirty washing, please contract reception 01925 575780

To support mental wellbeing

We understand that these measures may cause a great deal of distress for patients and their loved ones.

We are keen to facilitate communication between patients and family, with the following methods:

Window visits, available Monday - Sunday

  • Up to two family members can book an appointment between 2pm-4pm to observe their loved ones through their bedroom window. Please call 01925 575780 to book your appointment. Please call between 8.30am - 12 midday 10am-12 weekends)
  • We have made pathways as safe as possible but all visitors should be able to walk unaided, as there is some uneven land. All visits are at visitors own risk and it is unsuitable for anyone with mobility problems.
  • Visiting time will be allocated between 2pm-4pm and you will be shown around to the appropriate window by a member of the hospice team
  • The gates to the gardens will be locked at 4pm every day and not opened again until 2pm the following day.

Video calls

  • We will offer Skype and telephone access to all patients to ensure people are kept in touch
  • Between Mon-Friday, our family liaison team will talk to all patients on the ward and facilitate communications with patients and family.

These decisions have not been made easily. Hospice Care is all about holistic care and putting the patient at the heart of all we do. In these unprecedented times we cannot put our patients and staff at risk as this will impact on the quality of care we provide to all our patients.

We hope that you will understand why we are taking these measures, and trust that we will lift them as soon as it is safe to do so.

Thank you for your cooperation in these very difficult times.

Vitality Centre

The decision has been taken to close the Vitality Centre, apart from for prearranged appointments and telephone consultations. These appointments will take place as usual, but you will be asked to wash your hands on entry to the Vitality Centre and before your appointment. 

Advice for volunteers

To minimise risk to patients and staff, the hospice kindly asks that any volunteers who have returned from abroad should refrain from working for 14 days after arrival in the UK.

We’d also ask that any volunteers with any symptoms such as fever or a dry cough should refrain from working for 14 days. We would also ask that they follow all governmental advice on self-isolation.

Shop closures

All of our shops are closed until further notice. We would kindly ask that you do not leave donations outside of closed shops.

Thank you for your understanding.

Lottery

Our lottery collectors are no longer calling on our lottery players to collect their subscriptions.

If you have not had a collection this week, please send us a cheque for the number of weeks you wish to be include (please send to Lottery, St Rocco's Hospice, Lockton Lane, Bewsey, Warrington) or sign up to direct debit to continue to be part of the draw.

Events

Sadly, we have taken the difficult decision to cancel all of our fundraising events until September. This includes the Starlight Ladies Walk, March to the Match, Dragonboat Racing and Golf Day. If you have signed up for one of these events, you will be contacted shortly by our supporter care team. If you have any questions please email fundraising@stroccos.org.uk

 

The advice is changing regularly, so please keep checking our website for the latest guidance, as well as following governmental advice.

We will also keep our website and Facebook page updated with any changes to our services, should they occur.

Thank you for your understanding.

Stay in touch

We might also occasionally send this information in the post. You can update your contact preferences at any time by emailing consent@stroccos.org.uk or phoning 01925 575780. We promise to respect your privacy and that the data we gather and hold is managed in accordance with the Data Protection Act 2018. For more information please see our Privacy Notice.

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