Coronavirus Update


All the latest on changes to Hospice services during the coronavirus outbreak.

Visiting the Hospice 

We are pleased to announce that visiting will resume inside the Hospice, under the following conditions:

  • If a patient is confirmed Covid-19 positive, no visitors will be allowed.
  • Visiting will be limited to one (1) visitor per day, per patient between the hours of 2pm and 4pm.
  • Window visits will continue to be in place for those patients wishing to see more than one visitor (see below for information)
  • All visits must be booked in via reception prior to the visit (01925 575780) and a pre-visit health assessment will be carried out.
  • All visitors coming into the hospice must wear a face covering (either one brought with them or provided at reception).
  • Upon arrival all visitors will be instructed to sign in and wash their hands, after which a member of staff will direct them to the patients room.
  • A bell will ring at the end of visiting hours (4pm) Visitors must then go to the station to dispose of their masks and wash/sanitise their hands.
  • Visitors will be led back to reception and instructed to sign out before leaving.
  • Individual arrangements will be made with visitors who are  visiting a patient who is at end of life.

The health, safety and wellbeing of our patients, staff and community remains our absolute priority. We will review our visiting policy regularly.

Window visits, available Monday - Sunday

  • Up to two family members can book an appointment between 2pm-4pm to observe their loved ones through their bedroom window. Please call 01925 575780 to book your appointment.
  • We have made pathways as safe as possible but all visitors should be able to walk unaided, as there is some uneven land. All visits are at visitors own risk and it is unsuitable for anyone with mobility problems.
  • Visiting time will be allocated between 2pm-4pm and you will be shown around to the appropriate window by a member of the hospice team
  • The gates to the gardens will be locked at 4pm every day and not opened again until 2pm the following day.

Video calls

  • We will offer Skype and telephone access to all patients to ensure people are kept in touch
  • Between Mon-Friday, our family liaison team will talk to all patients on the ward and facilitate communications with patients and family.

Vitality Centre

The decision has been taken to close the Vitality Centre, apart from for prearranged appointments and telephone consultations. These appointments will take place as usual, but you will be asked to wash your hands on entry to the Vitality Centre and before your appointment. 


Our lottery collectors are no longer calling on our lottery players to collect their subscriptions.

If you have not had a collection this week, please send us a cheque for the number of weeks you wish to be include (please send to Lottery, St Rocco's Hospice, Lockton Lane, Bewsey, Warrington) or sign up to direct debit to continue to be part of the draw.


Sadly, we have taken the difficult decision to cancel all of our fundraising events until September. This includes the Starlight Ladies Walk, March to the Match, Dragonboat Racing and Golf Day. If you have signed up for one of these events, you will be contacted shortly by our supporter care team. If you have any questions please email


For all the latest on our shops reopening, and information on donations please click here.

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