This is a free service provided by volunteers who have been specially trained to offer neighbourly support in a variety of ways.

Examples of how our volunteers have helped include:

  • Sitting and chatting
  • Giving carers a break
  • Reading
  • Joining in with crosswords or jigsaws
  • Undertaking light housework
  • Shopping for a few essential items
  • Providing transport and company for appointments
  • Going out for coffee or a short trip
  • Walking the dog
  • Providing a lift to church
  • Running errands
  • Minor household maintenance
  • Light gardening
  • Doing craft activities

When is this available?

Visits can take place from Monday to Friday between the hours of 9am and 5pm. Visits usually last about 2 hours. One-off special requests for weekend/evening occasions can be considered with reasonable notice.

Who can be referred?

The service is accessble to those recently diagnosed with a life limiting illness and requiring short term support, for example whilst undergoing treatment such as chemotherapy.

The service can also be accessed by those with a diagnosis of a palliative nature, who are receiving palliative care services. The service is available for persons aged 18 years or over.

How are referrals made?

Referrals are accepted from GPs, District Nurses, Macmillan Nurse, Social Workers and members of the Hospice team who may already be involved in the care or by self-referral.

How will the visits be arranged?

The Hospice at Home co-ordinator will match volunteers with service users after considering individual needs. The day and time of visits will be agreed with both parties and visits will normally take place once a week for 2-3 hours.

The First visit

The volunteer will not wear a uniform but will have a photographic identification badge which they should show.  Service users and volunteers will be given an additional information leaflet which will contain contact names and numbers and advice on how to change or cancel visits.

Any tasks the volunteer is asked to undertake must be agreed by both parties.                                   


The volunteer will visit the service user in their own home and if they are able to, they may take them out in their car during the visit.

How much will it cost?

As with all our care, Rocco’s on your Doorstep is a free service, however service users will require their own funds for shopping items or other purchases.

To get in touch, you can give us a ring on 01925 575 780  or email


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