It was the best care possible; thanks for taking care of me when I found it difficult to cope; you are wonderful people.
- Family member of a hospice patient
Becoming a patient
If you feel that you or a loved one requires our services, you should talk first to your doctor, consultant or district nurse. You can also contact our Vitality Centre directly on 01925 579212 for advice.
If you have received a life-limiting diagnosis and think that you may benefit from some of the services on offer at our Vitality Centre, we can accept self-referrals for some of those services. Your GP will be kept fully informed and it is your GP who retains overall care for you. You can call the Vitaltiy Centre Monday - Friday from 9am-5pm on 01925 579212.
Patients are typically admitted to our inpatient unit for one, or more, of these reasons:
- For an assessment which may include symptom management
- symptom control – this is a specialised area and we may be able to provide more help than your doctor or a hospital.
- end-of-life care.
We are not able to provide respite care – our facilities are limited and our focus is always helping those patients with the most pressing needs.
Assessing your needs
Once referred, our healthcare professionals will assess your needs.
In every case, we look at the individual’s needs in detail, to plan a highly tailored programme of care. A Multi-Disciplinary Team (MDT) will be responsible for your care.
If you become a patient
If you are being admitted to our inpatient unit this will typically be during the week. We don’t have formal visiting times (this doesn’t really fit with the type of care we provide) though we do ask that friends and family should coordinate visits where possible – it’s easy for a patient to become overwhelmed. Children and pets are very welcome to visit, but should be accompanied by an adult and be supervised.
If you are being referred to one or more of our Vitality Centre Services you will be informed of the days and times for that service. We also have a Friday Coffee and Chat at the Castle session which is open to anyone so you are more than welcome to attend this.