Wonderful staff, fantastic care, there is enormous respect from our family for the hospice’s compassion, help and support. We sing your praises.
- Family of a hospice patient
Frequently asked questions
People often aren’t fully aware of the work we do at the hospice, or have an out-of-date picture in their mind. The modern hospice is a friendly, often upbeat place where the best of care is provided. We answer some common questions about the hospice.
Do you charge for care?
No. All of our care is free. We don’t even charge for car parking. We are a registered charity. It costs around £3.6 million a year to run St. Rocco's and we rely on the generosity of our local community for over 75% of our funding.
Can people refer themselves to the hospice?
Referrals come from a qualified healthcare professional. This will usually be your GP, or hospital consultant or Macmillan nurse. These must be accompanied by a completed referral form.
For some of the services offered through our Vitality Centre, patients can refer themselves. Please contact our Vitality Centre on 01925 579212 Monday - Friday 9am - 5pm or email us at firstname.lastname@example.org for further information.
Do you care for children?
We are an adult hospice for patients over the age of eighteen. Children often require specialised care and facilities which we are unable to provide. However, we do provide help and support for those children of family members who are in our care.
Do you just provide care for cancer patients?
There’s no doubt that cancer is one of the illnesses we see the most, but we also have a high proportion of patients with other illnesses and are equally skilled at helping them manage these.
When are visiting times?
We don’t have set visiting times – this doesn’t really work with the nature of the care we offer. We do ask that visitors try to coordinate their visits with other family members and are considerate of the needs of the patient – it’s great to get visitors, but too many can be tiring. As with all things, we try to work with the needs and choices of the patient.
What if I have a concern or a complaint?
At St. Rocco’s Hospice we are committed to providing care for patients and their families to the highest professional standards.
We know that it is not always easy to raise a concern, or make a complaint, but we value your comments and feedback about our services as it enables us to put things right, or improve services for other patients and families.
If you, your relatives or your carers are unhappy with any aspect of your care, or the service you receive whilst you are at the Hospice, or attending an outpatient clinic, you, or they, should speak with a member of staff who has been dealing with you in the first instance, as they may be able to sort the problem out straight away.
Our staff should make every attempt to provide answers, resolve problems, and satisfy you at this stage. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.
Sometimes you may consider that your concern cannot be resolved in this way. If this is the case please see our Concerns & Complaints leaflet which gives information on how to take your concern further.