It was the best care possible; thanks for taking care of me when I found it difficult to cope; you are wonderful people.
- Family member of a hospice patient
Rocco's On Your Doorstep - volunteer visiting scheme
Rocco’s On Your Doorstep is a free service provided by volunteers who have been specially trained to offer neighbourly support in a variety of ways.
Volunteers can offer support including:
- Sitting and chatting
¨ Giving carers a break
¨ Doing crosswords or jigsaws
¨ Doing light housework
¨ Shopping for a few essential items
¨ Providing transport and company for appointments
¨ Going out for coffee or a short trip
¨ Walking the dog
¨ Providing a lift to church
¨ Running errands
¨ Minor household maintenance
¨ Light gardening
¨ Doing craft activities
The service is provided Monday to Friday between the hours of 9am and 5pm. Visits usually last about 2 hours. One-off special requests for weekend/evening occasions can be considered with reasonable notice.
Who can be referred?
The service is accessble to those recently diagnosed with a life limiting illness and requiring short term support, for example whilst undergoing treatment such as chemotherapy.
The service can also be accessed by those with a diagnosis of a palliative nature, who are receiving palliative care services. The service is available for persons aged 18 years or over.
How are referrals made?
Referrals are accepted from GPs, District Nurses, Macmillan Nurse, Social Workers and members of the Hospice team who may already be involved in the care.
We are unable to accept self-referrals for this service
How will the visits be arranged?
The Hospice at Home co-ordinator will match volunteers with service users after considering individual needs.
The day and time of visits will be agreed with both parties and visits will normally take place once a week for 2-3 hours.
The co-ordinator may make arrangements by telephone or home visits, depending on preference.
The first visit
The volunteer will not wear a uniform but will have a photographic identification badge which they should show.
Service users and volunteers will be given an additional information leaflet which will contain contact names and numbers and advice on how to change or cancel visits.
Any tasks the volunteer is asked to undertake must be agreed by both parties.
The volunteer will visit the service user in their own home and if they are able to, they may take them out in their car during the visit.
How much will it cost?
Rocco’s on your Doorstep is a free service, however service users will require their own funds for shopping items or other purchases.
Hospice at Home staff will gladly try to answer any other questions or concerns you may have – please contact us on 01925 579217 or email Hospiceathome@stroccos.org.uk
If you are a healthcare professional wishing to make a referral, please download the referral form here , and return to us using the address provided, or email from your NHS email account. Alternatively you can phone 01925 579212 or email firstname.lastname@example.org