Thanks for being kind and caring to mum; you truly are amazing.
- Family of a hospice patient
St Rocco’s Hospice is a place with care and respect at its heart, driven by values that run deep within our organisation.
Our mission statement:
To provide quality care and promote social, psychological and spiritual wellbeing for patients with life limiting illness,
and in doing so place patients, carers and families
at the heart of everything that we do.
As an organisation, we’re motivated to make a difference – to give care and support, to both patients and their families, when they need it most.
- We treat patients with the highest standards of professional care, and treat people with compassion, dignity and respect.
- We demonstrate that we give people choice and information to support decision-making.
- We respect the rights of patients and their relatives to follow their religious and spiritual beliefs.
- We recognise the invaluable support and commitment of all our staff and volunteers.
- We believe that effective communication is integral to all aspects of the care of patients, and the running of the hospice.
- We will strive to become an employer of choice, by giving our staff the opportunity and support to develop and become the best they can be.
- We are committed to promoting individual and/or group support for all our staff and volunteers.
- We value our precious resources and gaining maximum benefits for the care of our patients.
- We will develop systems that will demonstrate our high-quality care by being open, honest and transparent wherever possible.
A holistic approach
It’s widely recognised that attending to someone’s well-being isn’t just about providing medical care, although of course that’s an important aspect of it. We take a holistic approach to supporting patients – providing a range of services that addresses physical, emotional, mental and spiritual welfare. We treat each person as the individual they are, providing the care that’s just right for them.
More than the patient
When someone’s ill, it doesn’t just affect them – it also affects those around them. This is especially the case with a terminal or life-limiting illness, when family, friends and carers are confronted with a situation for which there is no adequate preparation. So, our services extend beyond the patient to help those around her or him, with everything from practical help to emotional support.
To us, a patient isn’t a number, it’s a whole person, with a range of needs and emotions. We always respect that person as a person and try to provide care that’s entirely suitable for her or him. We explain as much as we can, always answer questions honestly and strive to reduce people’s concerns, worries and fears.
Enabling people to be as good as they can be
A lot of our focus is on a type of care we deliver. You might hear this referred to as specialist palliative care. Part of this care is the management of pain and symptoms – which can significantly improve the quality of patients’ lives. We can’t always help people to have more time, but we can help people to enjoy life, so that they get much, much more from the time they have.
Giving people choice
One of the most challenging things about living with a terminal illness is the feeling that control has been taken away from you. We try to help patients regain some control; to give them choice over as many aspects of their care as possible.
Delivering the best possible care
Our teams are highly trained – often with skills which aren’t readily available elsewhere. Their training is ongoing and everyone works to the highest standards possible.