The Hub provides a single point of contact, via telephone or e-referral, for patients that have a palliative, life-limiting prognosis, who are on the Gold Standards Register and have an EPaCCS record and consent to sharing information.
Patients, carers or health professionals can call the Hub on 03333 661066 between 9am-5pm Monday to Friday and 8.30am-4.30pm Saturday & Sunday. Here you will speak to a specialist nurse, who will chat to you about your circumstances and work with you to coordinate your care.
All referrals are triaged by a trained nurse and if appropriate discussed at a daily MDT allocation meeting (Mon-Fri). Any urgent needs identified will be responded to within 2 hours. When completing your referral form it is important you identify the pressing needs of your patient.
We will contact the patient to inform them of forward referrals, interventions or services to meet the needs identified within the referral form and discuss/seek acceptability with patients/families at all times.
All patients will be asked to consent to the sharing of their healthcare information to ensure that any advice given is appropriate.
If you have any queries regarding a referral, please contact the Palliative Hub during office hours on 0333 366 1066.
Patients, carers or health professionals can call the Hub on 03333 661066 between 9am-5pm Mon to Fri and 8.30am-4.30pm Sat & Sun.
Please complete our referral form and email it to email@example.com using your NHS e-mail address
Referrals are discussed daily at a review meeting held at 1.30pm, Monday to Friday. Following this the decisions made regarding each referral will be communicated to the referrer.
In this way referrals are dealt with promptly and patients receive the most appropriate care as it enables the best person to see the patient first, based on the needs that have been identified in the referral.
The patient will be contacted about who they will see or about admission. The referrer will be kept informed of progress, preferably by SystmOne where possible.
It is important that the sharing of records is initiated by the referrer so that information can flow between the organisations and patients receive co-ordinated care.
In the event of an emergency admission, out of hours, referrers should phone 01925 575780.
If you have and queries regarding this process, please email firstname.lastname@example.org