People’s needs include medical, psychological and social needs– we try to help with all of these, and more.

Our care comes in many forms. Our medical team includes consultants, doctors, nurses and healthcare assistants. You may also be offered physiotherapy, occupational therapy, complementary therapy or counselling during your stay with us, depending on your needs and condition.

We help as much as we can – perhaps liaising between patients, carers and healthcare professionals, coordinating care so you have less to worry about. Our care is always individual, based around you– and when your needs change, we know enough about you to be able to respond quickly.

We ask you to bring your own toiletries, night clothes, day clothes and slippers, as well as any spectacles or hearing aids that you need. You should also bring your medication and wound dressings if applicable.

Do bring things with you that will help you to feel at home, such as special photographs. Please don’t bring valuables, though; any you do bring with you will be at your own risk.

Your friends and family can visit you between 12 - 8pm. There is no restriction on the length of time they can visit, though we would ask them to be mindful of your need to rest for periods during the day and to respect the need for medical staff to spend time with you.

We do have a fridge on our inpatient unit where sandwiches and snacks are available if family members arrive very late or in a hurry and have not had time to eat. Donations are welcome if taking advantage of this service.

While we always welcome children they must be properly supervised by a family member during their visit. 

There is a small amount of basic accommodation on site if it is appropriate and necessary for relatives to stay. This can be discussed with our nursing team.

We love having pets to visit and we have welcomed dogs, cats, a chinchilla and even ducks on to the unit! We ask that any pet is adequately supervised and that you discuss bringing in pets with nursing staff first.

The length of time you spend with us will depend on your individual condition and needs. The average length of stay is usually around 10 to 14 days but it could be longer or shorter. We don’t offer long-term treatment but focus on providing short stay treatment when they are needed.

On discharge you will be given a copy of the discharge letter which will be sent to your GP, unless you have chosen not to have a copy. You will also be given 7 days medication. We advise you to contact your GP as soon as possible, to request a further supply of your current medication to ensure that you do not run short of medication.

We will also have discussed your needs going home and any additional care package will have been organised. You will be given details of who to contact if you have any concerns about your condition or symptoms or your care package.

You may also be referred to our Pallative care hub who may be able to support you to stay as well as you can by helping you to manage your condition.

Nothing. Our care is free of charge to those who need it. We receive some funding from the health service but as a local charity we only exist because we are supported by the generosity of the Warrington community. You can find out more about how we are funded here.